Troubleshooting the video player

Last updated: Mar 10, 2017 02:45PM EST
TED.com is optimized for the latest browser versions. If a talk isn’t playing, check that you’re using the most up-to-date version of your browser. As of February 13, 2017, TED uses an HLS-based player (as opposed to Flash) that’s built in-house.

The video player is designed to automatically adjust video quality based on your internet bandwidth. If you find that the video quality is poor or that the video pauses too often, try downloading the talk to watch offline (our download article can show you how).

Video player problems vary from browser to browser. The following support articles may help with troubleshooting if you’ve already updated your browser:
Chrome
Safari
Firefox
Internet Explorer

If none of the troubleshooting steps help, send us an email with the following
  • Link(s) to the video(s) you’re having trouble with
  • Results link from What's My Browser
  • A description of the problem (the video won’t load, pauses or stutters, etc)

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